WEBSITE Terms & Conditions

By accessing or using this website, you agree to these terms of use. If you do not agree to these terms you may not use this website.
These terms and the provision of goods and services by Neospace International Limited trading as Matisse (“Matisse”), are governed by and are to be interpreted in accordance with New Zealand law.


All website design, text, graphics, interfaces, and the selection and arrangements thereof are © Neospace International Limited 2019. All rights reserved. Any use of materials on this website, including reproduction for purposes, modification, distribution, or republication, without prior written permission of the company is strictly prohibited.


The information, services, products, and materials contained in this website, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by the law, Matisse disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied, warranties arising from course of dealing or course of performance. In addition, Matisse does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice.

limitation on liability

In no event shall Matisse be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, even if Matisse has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this website. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

external websites

This website may contain links to other websites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Matisse is not responsible for the availability of, or the content located on or through, any External Site. You should contact the website administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

online sales and delivery

Online Sales During Covid-19 Alert Levels
Matisse is registered and able to sell and deliver essential home office products during the Level 4 alert. Selected essential home office products may be purchased online on this website. Other non-essential products are also offered for sale online, but delivery will not be possible until the Level 4 alert level is downgraded to Level 3 or lower. After checkout and payment, Matisse will confirm the purchase by email. Subject to payment of a delivery fee, Matisse will arrange for courier and delivery companies who operate under contactless and anti Covid-19 health and safety protocols, to deliver anywhere in New Zealand. During Level 4, only delivery of essential home office products is permitted. At lower alert levels, all deliveries are permitted, with priority given to essential products. Delivery times may be one or more days longer than normal and is dependent on the courier or delivery company. Matisse do not deliver outside New Zealand, however an overseas order may still be placed with a New Zealand delivery address.


All prices listed on this website are in New Zealand dollars and are inclusive of GST. All prices are correct when published. Matisse reserve the right to alter prices at any time for any reason. Pricing does not include delivery.

Returns and Refunds

Online sales are final and returns or refunds are only considered if the goods are defective, damaged, different from the description or otherwise covered under the return or refund provisions of the Consumer Guarantees Act. Requests for return or refunds must be emailed to within 7 days of the delivery date. Under certain circumstances, Matisse may in its discretion accept the goods for credit subject to a restocking fee of 15% of the invoiced value of the returned goods plus any freight.

SALES terms & conditions

This sale is subject to the following terms and conditions between Neospace International Limited (trading as Matisse) and the Customer.


For indent orders, delivery times will vary depending on the product and the manufacturer and will be advised upon confirmation of the order from our Supplier. Other unscheduled delays outside our control will also be notified in writing. Local freight and delivery charges will be itemised separately and payable by the Customer. When products are available for delivery, Matisse will arrange the delivery for the earliest time available that is suitable for the Customer.
Delivery times cannot be guaranteed. The delivery charge is for delivery to a single location advised by the Customer. Additional charges may be on-charged for delivery to multiple locations, where there is difficult access, or for special equipment (eg crane).


The Customer is responsible for checking the condition, quantity, specification and finishes of the goods upon delivery. If the delivery option allows unpacking so that the goods can be inspected, the Customer must note the damage or the issue on the delivery receipt before signing it and must notify Matisse of the damage or any other issue with the goods within 24 hours of delivery. If the delivery is not unpacked for inspection at delivery, the Customer must unpack and inspect the goods as soon as possible, and also notify Matisse of any damage or issue with the goods within 24 hours of delivery.
Any claim for damages or for any other issue may not be considered by Matisse if it is not notified within 24 hours of delivery.


Fabrics, leathers, stone, timber grains, samples, swatches, finishes, colours, pictures etc are indicative only as each sample, picture, batch or product may have slight variations and may vary from order to order.

CUSTOMER OWN MATERIAL (COM): Customers providing or specifying fabrics or finishes other than our Supplier’s standard fabrics and finishes, are responsible for the quality, quantity and timely delivery of these fabrics and finishes to our manufacturers. All costs incurred for the materials, freight, duties and taxes must be paid in full prior to the order being placed. The Supplier may reject the material and this together with the costs involved are at the Customer’s own risk. Suppliers do not warrant COM items. Supply lead-times will increase due to the specification of COM.


50% Deposit on the value of the goods must be made on confirmation of the order. Orders will not be placed with Suppliers until the Deposit has been paid. If for any reason the order is subsequently cancelled, we reserve the right to use the Deposit to defray any costs in associated with restocking or disposal of the goods. Payment of the balance must be made prior to delivery of the goods. If the Customer cannot take delivery of the goods when they are ready for delivery, storage may be arranged and charged to the Customer, but payment of any outstanding balance is still due and must be paid on invoice. Payment can be made by credit card (processing fees will apply) or by bank deposit to Matisse’s bank account number: 12-3109-0102127-50

completion & title

No legal title for any goods supplied shall pass to the Customer until full payment has been received. Failure to make payment in accordance with the above terms shall entitle Matisse to repossess the goods in the event of a payment default, dispute, receivership or liquidation. The Customer agrees to pay on demand, all costs (including commission and legal fees as between solicitor and own client and any other costs) incurred by Matisse’s agents relating to the recovery of any amounts payable by the Customer to Matisse.

deemed acceptance

Payment of the Deposit constitutes deemed acceptance by the Customer of the Terms and Conditions of Sale and the accuracy and completeness of the sales order.